Kore Technologies Operations and Support Engineer

Kore Technologies has a great opportunity for a talented, full-time Operations and Support Engineer to join our team. You should be a self-starter with a strong work ethic and ability to work independently and within a team and you should be knowledgeable and willing to participate in all aspects of the support and help desk operations and processes.

Kore Technologies is an established software and services company located in San Diego California. We are a leading provider of integration, data warehousing and eCommerce solutions primarily for manufacturing, distribution and higher education industries. We are a small, team-oriented company with dedication to the quality of our products and services. Kore offers a casual and relaxed remote work environment with many perks. In joining our growing organization, you will receive a competitive salary and benefits package including Medical Insurance, Basic Life/Accidental Death & Dismemberment, Paid Time Off, Holiday Pay, Short/Long Term Disability, 401(K) plan with 4% employer matching, and profit-sharing program.

Duties and Responsibilities

Perform technical troubleshooting for hardware and software network configuration and product related issues.
Perform routine troubleshooting and system maintenance tasks such as file resizing, system backups, file corruption check, etc.
Perform software installation and upgrades of Microsoft and Linux operating systems, Rocket UniData and UniVerse RDBMS and Kore’s Kourier and KommerceServer software.

Daily monitoring of client integration and data warehouse solutions, reporting and resolving issues.
Manage help desk support tickets and work directly with clients and internal personnel to resolve open issues.
Learn internal tools and comply with all procedures, standards and conventions.
Responsible for the support of all Kore solutions.

Technical Qualifications

Fundamental understanding of Windows and Linux operating systems.
Fundamental understanding of MultiValue databases (preferably Rocket UniData, Rocket UniVerse) and Microsoft SQL Server RDBMs a plus.
Extensive hands-on experience with helpdesk operations and procedures.
Experience with hardware and software network configuration and troubleshooting.
Familiar with Microsoft Azure and/or Amazon Web Services.
Experience with Epicor Eclipse, Epicor Prelude and Ellucian Colleague ERP systems a plus.

Other Qualifications

Detail oriented with excellent analytical, problem solving and critical thinking skills.
Ability to work independently with minimal supervision in a remote work from home environment.
Effective written and interpersonal and communication skills, with the ability to interact with clients and individuals at all levels within an organization.
Be comfortable working for a small, privately owned company.
Ability to effectively prioritize tasks in a fast-paced environment.

Ability to work independently or on a team and juggle many simultaneous projects.
Ability to interact professionally with a diverse group of developers and clients.
Self-motivated with a strong work ethic, positive attitude and a willingness to learn and desire to excel.
Ability to handle confidential materials with the utmost discretion, integrity and diplomacy.
Ability to travel to client locations when required for projects.

Education

Associates Degree in Computer Science or equivalent education and experience.

Does this sound like the job for you? If so, please email us your cover letter, resume, and salary requirements.

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