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Kore Commerce

A Customizable and Secure Sales Enablement Platform: Transform How You Sell, Manage Returns, and Repair Products

Kore Commerce (formerly KommerceServer) is a robust and modular sales enablement tool designed for organizations in distribution, manufacturing, reverse logistics, and maintenance, repair, and operations (MRO) industries. Kore Commerce supports the emerging trend of supply chain leaders moving towards a circular economy. It automates the lifecycle of both B2C and B2B commerce, encompassing selling or renting, collecting payments, managing returns, servicing and repairs, and reselling. Kore Commerce applications seamlessly integrate with major ERP systems, resulting in enhanced operational efficiency and synchronized data.

Schedule a meeting with our team to learn how Kore Commerce can help you expand your geographic footprint, improve cash flow, lower costs tied to returns, and increase sales.

KT KoreCommerce Diagram Collage

Automate How You Sell, Service, and Repair Products

Grow Revenue

Grow Revenue

Establish or increase online sales to sustainably grow your business and better compete in your market.

Get Paid Faster

Get Paid Faster

Enable your customers to make payments online via credit card or ACH, thereby avoiding delays associated with paper checks or money orders and eliminating the need for manual accounts receivable (A/R) reconciliation and accounting processes.

Enhance

Reduce Costs

Mitigate costs associated with manual and inefficient return merchandise authorization (RMA) activities by automating workflows related to product returns.

Digitally Transform

Increase Maintenance and Repair Efficiency

Digitally transform product repairs and service activities to reduce administrative burden, improve efficiency, and operate with a leaner team.

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Scale 1

Designed for Sales
Enablement at Scale

Kore Commerce optimizes your product sales, service, and supply chain workflows with a comprehensive ecosystem designed to streamline and enhance your operations. Key applications include:

  • eCommerce Storefront: Facilitates 24/7 product availability and sale, reducing the burden on customer support reps (CSRs) and enhancing customer experience.
  • Online Payment: Improves cash collection and streamlines accounting processes by enabling end customers to pay invoices online.
  • Return and Repair Administration: Digitizes product returns and maintenance workflows, mitigating associated manual activities and supporting sustainability efforts.
  • Sales Management: Provides valuable insights and analytics to ensure a smooth shopping experience for your customers, optimize sales operations and strategies, and enhance overall performance.

By integrating these functionalities, Kore Commerce not only simplifies processes and boosts productivity but also supports sustainable practices inherent in the circular economy, fostering long-term growth and environmental responsibility.

Kore Commerce is built on a Microsoft SQL Server database using Microsoft MVC.NET and ASP.NET, offering increased security, improved performance, higher scalability, and unmatched flexibility. It features an extensive framework for building enterprise web applications, a dynamic role-based security model, and an object-oriented 3-tier architecture.

Kore Commerce offers an integrated B2B and B2C eCommerce Storefront platform and online product catalog that is flexible, feature-rich, and secure. The eCommerce Storefront supports complex business channels and advanced pricing strategies. Modernize your sales systems with Kore Commerce to simplify buying and fulfillment processes and provide your team with the robust ERP integration it needs to start selling today. Kore Commerce’s features include:

  • Integrated Search Engine Optimization (SEO)
  • Role-based security
  • Real-time shipping and tax calculations
  • Mobile eCommerce ready
  • Enhance search capabilities
  • Reorder pad
  • Punchout
  • Freight management
  • Embedded Product Information Management (PIM)
  • Native Content Management System (CMS)
  • Dynamic pricing engine
  • Multi-store

A highly secured online payment portal that empowers you to improve cash collection, reduce Days Sales Outstanding (DSO), and enhance profitability. Kore’s Online Payment application is extremely agile and can be paired with any eCommerce solution or website platform. With Online Payment from Kore, you have an effective tool to get customer invoices paid faster using the following features:

  • Payment via Credit Card or ACH
  • Invoice management
  • Email-based payment reminders
  • Purchase History
  • 30/60/90-day aging of A/R statements
  • Shipment tracking for individual invoices
  • Role-based security
  • Saved payment accounts

Kore Commerce RRA application streamlines the management of product returns and maintenance processes, reducing manual activities and associated costs. This application automates workflows for handling returns, repairs, and maintenance tasks, ensuring efficient processing and tracking of returned items. With comprehensive features for managing authorization requests, repair orders, and warranty status, you will enhance your customer service by providing timely resolutions and maintaining accurate records.

By leveraging this application, you will mitigate administrative challenges, increase productivity, and foster a more responsive and customer-centric approach to product returns and repairs. Here are some of the key features that will help you manage your return, repair, and servicing operations:

  • RMA Management
  • Serial Number Tracking
  • Warranty Status
  • Failure Analysis
  • Hotspot Navigator (isolate sub-parts of larger systems)

Kore Commerce Sales Management application provides a robust solution for optimizing sales operations and driving business growth. It offers comprehensive tools for managing customer relationships, tracking sales activities, and ensuring a seamless shopping experience for customers.

Effortlessly manage quotes, customer accounts, dealer/service networks, and reward management to provide the best experience for customers and generate leads for partners. Virtually assist customers while they shop on your eCommerce store by viewing their cart and order history. Features of the Sales Management application include:

  • Sales Dashboard
  • Customer Impersonation
  • Quote to Order
  • Quote Creation and Management
  • Assigned Reps
  • Dealer/Service Network Management
  • Rewards Program
  • Contact Management

Kore Commerce is designed for seamless integration with back-office systems, providing key information such as customer details, parts, inventory, prices, orders, invoices, and shipments. It utilizes integration platforms, like Kore Integrate, as middleware to facilitate connectivity with other back-office systems.

Integration platforms enable Kore Commerce to update its Microsoft SQL Server database in near real-time, incorporating only the most recent changes from the back-office system. This approach ensures rapid synchronization and enhances overall system performance, making it efficient and easy to maintain up-to-date information across all platforms.

Designed for Back Office 2
Designed for Back Office

Kore Commerce functionalities are tailored to organizations in distribution, manufacturing, reverse logistics, and maintenance, repair, and operations (MRO) industries across sub-verticals such as:

  • Electrical Equipment
  • Pool Supply
  • Heating
  • Ventilation
  • Air Conditioning
  • Plumbing
  • Tools and Hardware
  • Automotive Parts
  • Fastener and Sealing
  • Food Services
  • Controls and Electronics
  • Hydraulic Hose
  • Kitchen and Bathroom Supply
  • Home Lighting
  • Construction Equipment
  • Protective Gear (PPE)
  • Medical
  • Paint Supply
  • Chemical
  • Cleaning Products
  • Kitchen Equipment
  • Seals and Plastics
  • More

Case Studies

Organizations have expanded their geographic footprint, increased sales, streamlined operations, and enhanced cash flow by leveraging Kore Commerce. Explore our client stories below to understand how Kore can empower your organization to achieve growth and profitability.

Industrial Supply Distributor

$250M Industrial Supply Distributor

23% Increase in Order Size
A $250M North American Industrial Supply Distributor switched to Kore’s Sales Enablement tool after it faced critical technological limitations with its previous eCommerce platform. With Kore’s expertise and software, the Distributor sought to enhance user experience, streamline processes, and ensure sustainable growth. Click to learn how Kore’s Sales Enablement tool empowered the Distributor to increase its order size and volume by 23% and 8%, respectively. Click below to learn more.
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Machinery Equipment Distributor

$100M+ Machinery Equipment Distributor

10% Increase in Online Sales Within First 8 Weeks
A $100M+ North American Machinery Equipment Distributor turned to Kore after 6 months of searching for an integrated eCommerce platform to grow its online sales and presence. Within 8 weeks of switching to Kore Commerce Storefront from its eCommerce tool, the Distributor experienced a 10% increase in sales, a 9% uptick in site visits, and a 14% decline in website bounce rates. Click below to learn more.
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Electrical Supply Distributor

$160M+ Electrical Supply Distributor

Expanded Geographic Footprint Globally from Two U.S. States
A $160M+ U.S.-based Electrical Supply Distributor partnered with Kore to increase its geographic footprint through eCommerce, after spending 77 years operating in two U.S. states. Using Kore Commerce integrated with its Epicor Eclipse ERP, the Distributor expanded its product offerings, gave its customers 24/7 inventory access, and reduced administrative burden on its customer sales reps (CSRs), who had to provide product price and availability information over phone and email before the launch of its eCommerce platform. Click below to learn more.
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Our Clients

What Clients Are Saying About Kore

commerce testimonial
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