Kore Commerce (formerly KommerceServer) is a robust and modular sales enablement tool designed for organizations in distribution, manufacturing, reverse logistics, and maintenance, repair, and operations (MRO) industries. Kore Commerce supports the emerging trend of supply chain leaders moving towards a circular economy. It automates the lifecycle of both B2C and B2B commerce, encompassing selling or renting, collecting payments, managing returns, servicing and repairs, and reselling. Kore Commerce applications seamlessly integrate with major ERP systems, resulting in enhanced operational efficiency and synchronized data.
Schedule a meeting with our team to learn how Kore Commerce can help you expand your geographic footprint, improve cash flow, lower costs tied to returns, and increase sales.
![KT KoreCommerce Diagram Collage](https://www.koretech.com/wp-content/uploads/2024/07/KT_KoreCommerce_Diagram_Collage.png)
Automate How You Sell, Service, and Repair Products
Grow Revenue
Establish or increase online sales to sustainably grow your business and better compete in your market.
Get Paid Faster
Enable your customers to make payments online via credit card or ACH, thereby avoiding delays associated with paper checks or money orders and eliminating the need for manual accounts receivable (A/R) reconciliation and accounting processes.
Reduce Costs
Mitigate costs associated with manual and inefficient return merchandise authorization (RMA) activities by automating workflows related to product returns.
Increase Maintenance and Repair Efficiency
Digitally transform product repairs and service activities to reduce administrative burden, improve efficiency, and operate with a leaner team.
Designed for Sales
Enablement at Scale
Kore Commerce optimizes your product sales, service, and supply chain workflows with a comprehensive ecosystem designed to streamline and enhance your operations. Key applications include:
- eCommerce Storefront: Facilitates 24/7 product availability and sale, reducing the burden on customer support reps (CSRs) and enhancing customer experience.
- Online Payment: Improves cash collection and streamlines accounting processes by enabling end customers to pay invoices online.
- Return and Repair Administration: Digitizes product returns and maintenance workflows, mitigating associated manual activities and supporting sustainability efforts.
- Sales Management: Provides valuable insights and analytics to ensure a smooth shopping experience for your customers, optimize sales operations and strategies, and enhance overall performance.
By integrating these functionalities, Kore Commerce not only simplifies processes and boosts productivity but also supports sustainable practices inherent in the circular economy, fostering long-term growth and environmental responsibility.
Kore Commerce is built on a Microsoft SQL Server database using Microsoft MVC.NET and ASP.NET, offering increased security, improved performance, higher scalability, and unmatched flexibility. It features an extensive framework for building enterprise web applications, a dynamic role-based security model, and an object-oriented 3-tier architecture.
Kore Commerce offers an integrated B2B and B2C eCommerce Storefront platform and online product catalog that is flexible, feature-rich, and secure. The eCommerce Storefront supports complex business channels and advanced pricing strategies. Modernize your sales systems with Kore Commerce to simplify buying and fulfillment processes and provide your team with the robust ERP integration it needs to start selling today. Kore Commerce’s features include:
- Integrated Search Engine Optimization (SEO)
- Role-based security
- Real-time shipping and tax calculations
- Mobile eCommerce ready
- Enhance search capabilities
- Reorder pad
- Punchout
- Freight management
- Embedded Product Information Management (PIM)
- Native Content Management System (CMS)
- Dynamic pricing engine
- Multi-store
A highly secured online payment portal that empowers you to improve cash collection, reduce Days Sales Outstanding (DSO), and enhance profitability. Kore’s Online Payment application is extremely agile and can be paired with any eCommerce solution or website platform. With Online Payment from Kore, you have an effective tool to get customer invoices paid faster using the following features:
- Payment via Credit Card or ACH
- Invoice management
- Email-based payment reminders
- Purchase History
- 30/60/90-day aging of A/R statements
- Shipment tracking for individual invoices
- Role-based security
- Saved payment accounts
Kore Commerce RRA application streamlines the management of product returns and maintenance processes, reducing manual activities and associated costs. This application automates workflows for handling returns, repairs, and maintenance tasks, ensuring efficient processing and tracking of returned items. With comprehensive features for managing authorization requests, repair orders, and warranty status, you will enhance your customer service by providing timely resolutions and maintaining accurate records.
By leveraging this application, you will mitigate administrative challenges, increase productivity, and foster a more responsive and customer-centric approach to product returns and repairs. Here are some of the key features that will help you manage your return, repair, and servicing operations:
- RMA Management
- Serial Number Tracking
- Warranty Status
- Failure Analysis
- Hotspot Navigator (isolate sub-parts of larger systems)
Kore Commerce Sales Management application provides a robust solution for optimizing sales operations and driving business growth. It offers comprehensive tools for managing customer relationships, tracking sales activities, and ensuring a seamless shopping experience for customers.
Effortlessly manage quotes, customer accounts, dealer/service networks, and reward management to provide the best experience for customers and generate leads for partners. Virtually assist customers while they shop on your eCommerce store by viewing their cart and order history. Features of the Sales Management application include:
- Sales Dashboard
- Customer Impersonation
- Quote to Order
- Quote Creation and Management
- Assigned Reps
- Dealer/Service Network Management
- Rewards Program
- Contact Management
Kore Commerce is designed for seamless integration with back-office systems, providing key information such as customer details, parts, inventory, prices, orders, invoices, and shipments. It utilizes integration platforms, like Kore Integrate, as middleware to facilitate connectivity with other back-office systems.
Integration platforms enable Kore Commerce to update its Microsoft SQL Server database in near real-time, incorporating only the most recent changes from the back-office system. This approach ensures rapid synchronization and enhances overall system performance, making it efficient and easy to maintain up-to-date information across all platforms.
Kore Commerce functionalities are tailored to organizations in distribution, manufacturing, reverse logistics, and maintenance, repair, and operations (MRO) industries across sub-verticals such as:
- Electrical Equipment
- Pool Supply
- Heating
- Ventilation
- Air Conditioning
- Plumbing
- Tools and Hardware
- Automotive Parts
- Fastener and Sealing
- Food Services
- Controls and Electronics
- Hydraulic Hose
- Kitchen and Bathroom Supply
- Home Lighting
- Construction Equipment
- Protective Gear (PPE)
- Medical
- Paint Supply
- Chemical
- Cleaning Products
- Kitchen Equipment
- Seals and Plastics
- More
Case Studies
Organizations have expanded their geographic footprint, increased sales, streamlined operations, and enhanced cash flow by leveraging Kore Commerce. Explore our client stories below to understand how Kore can empower your organization to achieve growth and profitability.
$100M+ Machinery Equipment Distributor
$160M+ Electrical Supply Distributor
Our Clients
What Clients Are Saying About Kore
98% Reduction in Data Processing Time
“We had some reports that used to take four hours to refresh and now they take four minutes. That’s the difference between ODBC and SQL.”
$50,000 Cost Savings within 4 Months
“Within the first 4 months, the company has seen savings of $45,000-$50,000 due to increased efficiencies associated with the integration provided by Kore.”
Exceptional ROI
“With a payback in less than a year, Kore Integrate has been one of the best technology purchases the company has made.”
Get Paid Faster
“The Kore Commerce tool streamlines our processes, enhances customer satisfaction, and keeps our business running smoothly.”